Refund Policy

You can cancel for a full refund at any time before we start writing — that means before we receive your completed intake answers and begin work on your documents. Just email us and we'll process it.

We promise your first draft within 48 hours of receiving your completed intake answers (24 hours for Executive Suite). If we miss that window by more than 24 hours — through our own fault, and not because of missing information or delayed responses from you — you can request a full refund, and you keep everything we have produced up to that point.

Once your first draft is delivered, the order is considered performed and is no longer refundable, because the writing work has been completed and delivered to you. At that stage, your included revision rounds are the way to fine-tune the documents — and they exist exactly for this reason. If something is genuinely wrong with your documents (for example, they don't reflect the information you gave us), contact us and we will make it right, including a refund where fair.

Email randientservices@gmail.com with your order email address and a short note about what happened. We will confirm and process eligible refunds within 3 business days. Your bank or card issuer may take an additional few business days to post the refund.

• Orders canceled after the first draft has been delivered (except where Section 3 applies);
• Delays caused by information we need from you — for example, an incomplete intake form or an unreadable file;
• Outcomes such as interviews, callbacks, or job offers (see our Terms of Service — no one can guarantee those).

If something is wrong, please email us first — we would much rather fix it or refund you directly. Filing a chargeback before contacting us doesn't help either of us, and orders paid by chargeback are not eligible for a separate refund.